September 28, 2020 Read 5 Min

Software Product vs Software Solution — Which One Do You Need?

With all the different types of software out there, it can get pretty overwhelming to pick out the ones that are best for your business. That’s why we’re here — to simplify it all and help you get started.

Software Product vs Software Solution — Which One Do You Need?

Look around, more and more companies are embracing technology. In Malaysia, with a growing market in the digital sphere, there is a rapidly growing number of incentives and grants out there by the government and banks to help SMEs and business owners automate their business processes and move towards digitalization.

Now is definitely the time for companies to grow their competitive advantage.

The big names in tech today have been some of the most innovative companies in the past decade. What distinguishes these tech companies from others is technology that allows them to move faster, more flexibly, and at a greater scale than their competitors. When used well, “IT” is not a blocker that gets in the way, but an enabler and driver of continuous innovation and adaptation.

In this article, we discuss the spectrum of products-solutions, their differences, advantages, disadvantages, and the ways you can identify the best ones for your organization in order to grow.

Software Products

A software product is often referred to as a “tool” or “off-the-shelf software” that you can easily get on the internet. These tools are made by software development companies specifically to cater to the mass market, which is pretty much expected of them. With commercialization, users can easily acquire these tools by subscribing to a monthly plan or paying for license fees.

software development team-1
(Image Source: Mailchimp)

Take Mailchimp for an example with varying prices made to match varying sets of features, you get to select one that you like, make the payment, and use it right away. It’s a blend of cloud solutions and some code. Something simple that just works.

Another good example of a software product would be Microsoft Office, a powerful service product that lets you get different types of work done with a variety of applications. You can also stay connected with your files wherever you are by signing in to your account and syncing your files to any device. These applications require you to pay a license fee or subscribe to a monthly plan, and are available in packages for business, education, and government organizations.

Software Solutions

A solution, on the other hand, is the “fancy” end of the software spectrum. These solutions are customized to specifically fit into an organization’s problems and needs. They are normally used to solve large problems in large organizations. Often, they are powerful and advanced solutions built by companies that sell to very few, very large organizations. The discovery process of discussing features and functions requires high qualifications and deep expertise.

mailchimp monthly fees

The idea of a solution is far from just buying a software. The package usually includes a professional business analyst, site architect, an onboarding tech consultant, and a project manager. Hiring a software solution provider is a new way for your company to run a better business process, be it in finance management, quote order management, CRM or any other process that helps your company grow its revenue. This definitely will cost a lot more than software, but for large organizations, the goal of getting solutions is to increase revenue or reduce costs through boosting productivity across teams of people and even across business units.

Product vs Solution: Their Main Differences


There is a massive difference in costs between software solutions and off-the-shelf products. Needless to say, if you are still in the startup stage with a small team, it would be pretty ridiculous to opt for an automation solution. When your company is new, you’re still trying out different business models to understand what works and what doesn’t for you. It would be a waste of money and time to create a custom solution for your business when there are affordable software products available online that are able to fulfill your company’s needs.

As a plus point, software products are not usually too complicated to understand. They usually come with training manuals, and even if they don’t, there will always be materials and tutorials all over the internet. Choosing this will definitely save you training costs and time.


When we talk about time, we talk about the overall experience. This includes the time you take to acquire the software and the time you spend learning how to use it.

Building a custom solution takes up a lot of time. This is because in order to find a solution that fits your business right and brings forth results, you need to know the ins-and-outs of your business very well. Ordering tools without knowing how they can benefit your company would be a risk and an awful waste of money. The solution’s development process takes time as well. Depending on the size and complexity of the solution, it can take months of preparation before it’s ready for you to use. It’s not all bad though. Considering a software solution can be a great opportunity for you to learn about your business and identify your business goals.

On the other end of the spectrum, time is an advantage for those who opt for software products. Because it is off-the-shelf, it takes no time to acquire. Learning to use it doesn’t take a long time either. When a product is commercialized and has reached thousands and millions of people, it’s pretty easy to find solutions for a bug or a problem over a simple Google search. Reviews, forums, and manual videos are often abundant. This advantage is what we call “Community Support” look up your problem online, and find a solution immediately. Easy.

However, there is a disadvantage when you get commercial products. Oftentimes it comes with many features that your company doesn’t need. They can cause a drop in productivity as too many features can actually slow down the solution. What’s worse is that in most cases, it’s impossible to delete or turn off these features, so you pretty much have no choice but to work with unnecessary features in the way.

Maintenance and Flexibility

Given the agile approach practiced by software development companies, your software solutions will be very flexible, meaning it will be easy to change or add any new features to your software.

Unlike solutions, off-the-shelf products which are meant to meet the needs of as many as possible, will have feature restrictions in certain plans or packages. Not getting everything you need in your software product could be a compromise to your business, so for some advice, be sure to make comparisons before subscribing to a software product online. Your goal should be to get the most out of the product you buy.

Next Step for You

We hope you gained a thing or two from this article. By now, you should pretty much be able to differentiate between a product and a solution. A software product will definitely deliver value to your business, while a software solution will deliver changes in your overall business process on a larger scale. So take a minute to look at your business needs and goals before making the big decision.

Thinking of automating your business? Snappymob has helped many businesses from startups to large organizations embrace digitalization. If you’re interested in exploring the different ways your business can expand digitally, feel free to reach out to us here!

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